Dear patients and families
As concern increases over the COVID-19 disease, we want to assure you that the health and safety of our patients, their families, our staff members, and their families are our top priorities.
In light of national and state restrictions that are in effect to slow the spread of the COVID-19 virus, we have decided to act in accordance with local and statewide guidelines and temporarily close the office from Friday, March 20th through Sunday, March 29th.
The office remains open Tuesday, March 17th through Thursday, March 19th but will not be accepting new appointments outside of what is currently scheduled with the exception of emergency treatment. The purpose of the next 72 hours is to reschedule those patients whose appointments fall during the temporary closure period, address any treatment that may be in progress and make sure those patients are comfortable and of course be responsive to emergency care when necessary.
I want to also emphasize that our office WILL be open and accessible during the temporary closure week in the event of a dental emergency (not elective or non-urgent care). Should you require emergency dental care, please call our office as you normally would do during normal operating hours and we will be able to accommodate you. In addition to my availability, the front desk team will also be available to address any rescheduling issues you may have as well as any other questions or concerns that need to be addressed.
Over the next 24-48 hours, our team will be contacting all patients who are scheduled during the above time frames in order to confirm or reschedule appointments accordingly. A great deal of care, research, and planning have guided me to this decision as well as our accountability as a society towards the current situation. We will continue to evaluate the situation as it evolves and determine on a weekly basis what is the best course of action for our patients, team members and families. As of now, we are scheduled to reopen at normal business hours on Monday, March 30th. Should anything change you can expect further correspondence from us prior to March 30th.
Please rest assured that we are following local and national updates daily, and will continue to maintain the highest level of safety and patient care that you have come to expect. If you haven’t received our email outlining our infection control protocols and standards of care, please take the time to review it on our website in order to familiarize yourselves with the lengths we go to ensure patient safety on a daily basis:
https://www.goldcoastsmilesli.com/coronavirus/
Should you have any questions or concerns please feel free to contact us at any time. We look forward to getting through these trying times together in good health and safety.
Andrew Sami D.D.S.